At everymessage we are more than a messaging provider, we are able to offer a
complete customised solution for call and contact centre which seamlessly ties
in with the CRM workflow. Utilising our knowledge of the Call Centre Industry we
are able to advise and tailor a solution which is far more than a messaging
application - for example, linking an inbound message to an outbound callback.
Self Service
Self service is the way to keep staff costs down and improve satisfaction. By
allowing balance queries via txt message or automating a payment process you can
take out the human intervention completely at the customers request.
A brilliant example of how this has been done is the Congestion Charging
payments in London. Anyone registered for SMS can simply txt the last four
digits of their credit card and receive an automated response. From a customers
perspective that is far better than waiting in a call queue to then have to
enter details verbally or by touch tone to make a payment.
Enabled technology
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