Interactive Voice Response (IVR) Self Service
In today's business world customers expect instant service from help-lines and websites
with 24/7 ‘round-the-clock' response, all of which adds up to additional operating
cost. To compete profitably in this space those companies that can apply the use
of self-service technology, achieve the multiple benefits of improving their customer
satisfaction and doing so with reduced operational costs; a win-win for everyone.
everymessage hosted IVR services can automate a wide variety of business services that speed
up customer handling and do so by providing a more complete service at a lower cost,
something that is essential in the 24/7 ‘round-the-clock' environment. By using
the 24/7 Self-Service model, businesses can capture sales opportunities that would
otherwise have been lost and service calls can be processed without delay.
What's Available All our hosted IVR services are offered as standard ‘off-the-shelf'
or customised to suit particular business needs. Full integration into existing
software, enables data to be captured into your CRM database or other systems. A
possible use for this could be to capture data by automated surveys or to facilitate
fulfilment of postal requests.
We have vast experience of building both large-scale and small to medium scale, simple
and complex IVR applications, which integrate into many different specialised business
applications.
To complete Self Service portfolio which would allow your customers to authorise credit card purchases,
check balances, or update their own data we have added IVR to become a central part of our portfolio.
The end-user experience is customer friendly and truly interactive. The system can prompt for
customer response by generating a dialogue from a written script (text to speech)
or by a series of pre-recorded voice files created by our professional recording
artists. Recorded data can be entered directly into a database, sent via email,
fax or SMS.
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