Voice Messaging

In today’s business world customers expect instant service from help-lines and websites with 24/7 ‘round-the-clock’ response, all of which adds up to additional operating cost.

“How can we offer our customers 24/7 cover for balance updates or order processing without the need for additional staff?”

To compete profitably in this space those companies that can apply the use of self-service technology, achieve the multiple benefits of improving their customer satisfaction and doing so with reduced operational costs;

everymessage hosted IVR services are offered as standard ‘off-the-shelf’ or customised to suit particular business needs. You may choose to have a standalone “hopper” type service or opt for full integration into existing software such as your CRM database or other systems.

Possible uses for this technology are automated surveys, appointment reminders or to facilitate postal request fulfilment.

We have vast experience of building both large-scale and small to medium scale, simple and complex IVR, TTS, text to voice applications which integrate into many different specialised business applications.

To read more about how we can deliver tailored campaigns across multiple media, see the products sections on Multi-Level Campaigns.

Contact us today to discuss how we work in partnership with our customers to produce maximum benefit.